ORDER FULFILMENT

DETAILS OF ORDER FULFILMENT

1. We accept orders for SONTEX products:
- via our website www.sontexpoland.com,
- by phone at the Customer Service Office - phone number: 792 929 005
- by email at biuro@sontexpoland.com.

2. We are at your disposal from 9:00-17:00 on working days and from 9 am to 2 pm on Saturdays.

3. Online orders can be placed 24 hours a day, all year round. Telephone orders can be placed on working days from 8:00-17:00.

4. The warehouse reserves the right to verify the order and cancel it if it has been placed by a customer who did not pick up the ordered goods previously, or is in arrears with payment, and when the authenticity of the order raises a reasonable doubt.

5. The warehouse reserves the right to confirm the order by phone.

6. After placing the order, the customer will receive feedback to the e-mail address provided in the registration form, which confirms that the order has been placed correctly.

7. We fulfil the order:
- upon crediting the payment in accordance with the value of the order (if paid by bank transfer),
- after completing the ordering procedure (if paid on delivery).

8. Modification of the order is possible for only as long as it is being completed. You may modify your order by calling the Customer Service Office at 792 929 005. 792 929 005

9. The order will be fulfilled under the condition that the product is available in stock. If any of ordered items are unavailable, the customer will be informed about the status of the order and will be able to decide on further proceedings.

10. If the product is not available, the warehouse has the right to withdraw from the contract within 30 days from the date of its conclusion. If the customer has paid for the goods, the warehouse will give a refund within 14 days from the date of cancelling the order.

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